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Terms & Conditions

TopGrass (UK) Ltd Terms & Conditions of Service

Complaints Procedure

Website Terms and Conditions of Use

Website Acceptable Use Policy

TopGrass (UK) Ltd Terms and Conditions of Service

For TopGrass (UK) Ltd’s terms and conditions of service, please click here.

For the TopGrass (UK) Ltd Complaint Procedure, please see the Service Terms and Conditions document which can be accessed through the link above.

Website Terms and Conditions of Use

About our site and its terms of use:

These terms of use (together with the documents referred to in them) set out the basis on which we operate this website: (“our site”). They describe our obligations to you and your rights while you are using our site, as a guest or as a registered user, and whether you are accessing, browsing, making purchases, or downloads from our site. 

Please read these terms of use carefully. You may wish to print a copy of them for future reference. 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 

If you do not agree to these terms of use, please do not use our site - this is the only way to prevent our terms of use from applying to you. 

Other places with additional terms that might affect you:

These terms of use refer to the following additional terms, which also apply to your use of our site: 

Our Privacy Policy

This sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. Our privacy policy also sets out information about the cookies on our site. 

Our Acceptable Use Policy

This sets out the permitted and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy. 

Who are we? is a site operated by TopGrass (UK) Ltd ("we" or “us”). 

We are a limited company registered in England and Wales with registration number 5816948 and our registered office is: 

TopGrass (UK) Ltd, Unit 1, Camps Grange, Hoe Lane, Nazeing, Waltham Abbey, EN9 2RG. Our main trading address is Unit N, Old Station Yard, Marton, CV23 9RU. Our VAT number is 987441572. 

We are regulated and accredited by BASIS Lawn Assured. We are members of the Grounds Management Associated, accredited members of the UK Lawn Care Association and we are City & Guilds NPTC qualified.

We are an independent, non-franchised, and family-run lawn care service provider.

Changes to these terms

We may revise these terms of use and the documents referred to in them at any time. When revisiting our site, it may be worth checking these terms of use again to make sure you continue to be comfortable with them. 

What you will find on our site and what it means if we change what is on it 

We strive hard to ensure that the content we put on our site is helpful, valuable to users and that it remains relevant. We do update our site from time to time, and we may change the content and documents referred to on it at any time. We do not guarantee or imply by any means that the materials on this site are fully up to date, accurate or complete and we are not obliged to do so although we do make significant efforts to ensure that they are.

In the same way, we do not guarantee that our site, or any content on, or referred to on it, will be free from errors or omissions, but we make considerable efforts to ensure that there are none. 

Accessing our site 

Your visits and your custom matter to us. 

We try to ensure that whenever you need us, the site is accessible and fully working although we do not and cannot guarantee that it, or any content on it, will always be available or be uninterrupted. Like most other commercial websites, access to our site is permitted on a temporary basis and if we have to, we are permitted to suspend, withdraw, discontinue or change all or any part of our site without notice. If for any reason our site is unavailable at any time or for any period then we are not liable to you for that fact – although we will always try to get everything working smoothly as early as we can. 

We hope you will always find us easy to get to and that everything works perfectly when you get here. We spend a lot of time trying to ensure that you always have a good experience when you do and that we are compatible with all the usual browsers and platforms that our clients usually expect. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them. 

Our site is directed at people residing in the United Kingdom. We do not and will not guarantee that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you have chosen to access our site from outside the United Kingdom, then this has to be at your own risk. 

Your account and password

If at any point you choose, or you are provided with, a username, password, or any other piece of information as part of our security procedures, you agree to always treat this information as confidential and never to disclose it to someone else. 

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at 

Our designs and materials belong to us (intellectual property rights).

The content, designs, and ideas represented on our site have been enthusiastically and painstakingly created by us and we are really proud of them. We are delighted to share them with you and we have designed them with your needs and requirements in mind. However, you are not permitted to copy them. Legally, we own all intellectual property rights on our site and in the material we have published on it - these rights are recognised by copyright laws and treaties around the world and we reserve them all. 

Of course, you may print off one copy and may download extracts, of any page(s) from our site for your personal use and we certainly do not mind you drawing the attention of others to content posted on our site. It is designed to help you after all. But we do not and will not ever agree to you using any part of the content on our site for commercial purposes - unless you first obtain an express licence to do so from us or our licensors. 

Except for digital content that we have expressly provided to you so you can complete it, for example, to use as a template or handy form/questionnaire, you must not in any way modify the paper or digital copies of any materials you print off or download from our site. The same rules apply to our illustrations, photographs, video or audio sequences or any graphics. 

You should always acknowledge us (and/or any identified contributors) as the authors of content on, or taken by any means from, our site. 

Hopefully, it will never come to this, but we have to point out that if you breach these terms of use, we reserve the right to prohibit and prevent your use of our site immediately. We may also insist that you return or destroy any copies of materials you have made in breach of our rights. 

Limitation of our liability 

To us, it is an unthinkable thought that anything we do on this site could ever cause death or personal injury to anyone, but by law, we are obliged to acknowledge that nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. 

We are also obliged to point out the following: 

  • To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may otherwise apply to our site or any content on it, whether express or implied 
  • We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 
    • use of, or inability to use our site; or 
    • use of or reliance on any content displayed on our site. 
  • Whatever the purpose of your visit to our site and however you intend to use us, we need to point out that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for: 
    • any loss of profit or revenue; or 
    • loss of business; or 
    • business interruption; or 
    • loss of business opportunity, goodwill, or reputation; or 
    • any indirect or consequential loss or damage.
  • We have developed this site with experts and taken all the advice you would expect us to so that we can guard against cyber-attacks and viruses. But we also need to make clear that under these terms, we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. 
  • We do contain links to some other websites, mostly those belonging to other lawn care guidance providers and accreditations - i.e. sites containing helpful and relevant information that you could easily and independently and could reasonably expect to rely on. It is also usually flattering when someone else links to our site too. But we are not and cannot be held responsible for the content of websites linked to our site. Do not interpret these links to other websites as endorsements. We do not control or influence them. It follows then that we can not and will not be liable for any loss or damage that may arise from your use of or reliance on them. 


We have developed this site with experts and taken all the advice expected of us to ensure that we can guard against cyber-attacks and viruses. However, we also need to make clear that under these terms, we do not guarantee that our site will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes, and platforms in order to access our site. You should use your own virus protection software and we strongly recommend that you do so for your own protection. 

Our site must not be misused by persons who knowingly introduce viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. For the avoidance of any doubt, you agree not to do this. In a similar fashion, you must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site.

If you break this agreement with us by doing any of the activities that we have agreed you will not do to us, it does make you a criminal and you will be guilty of a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them and requesting their help. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site 

We are happy for you to link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Our site must not be framed on any other site and we do not consent to the creation of a link to any part of our site other than the home page. Do not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists – we do not consent to this. And also do not establish a link to our site on any website that is not owned by you – again, that is not part of our agreement with you. We reserve the right to withdraw any of our linking permissions without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you would like to make any use of the content on our site other than that set out above, please contact 

Third-party links and resources on our site 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and we have no control over the contents of those sites or resources. 

Applicable law 

We strive hard to ensure that we deliver 100% satisfaction to all our users and customers on every occasion. Client success and your best interests lie at the heart of what we do. It is one of our guiding philosophies and a benchmark by which we measure how well we are doing, so we never want to lose sight of this or to get it wrong. But in the event that one of us is not happy with our relationship, we both agree that: 

  1. If you are a consumer, these terms of use, their subject matter, and their formation, are governed by English law. The courts of England and Wales will have non-exclusive jurisdiction over any disagreement we might have.

  2. If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us 

To contact us, please email 

Thank you for visiting our site.

Website Acceptable Use Policy 

It might seem strange to have a policy about how to use our website but from time to time a small minority of people do attempt to do odd and unwelcome things with websites. As far as it is possible to do so, we want to prevent this from happening to ours and from affecting your experience of our site. 

So our acceptable use policy makes clear what we do not consider is fair, appropriate, or lawful treatment of our site. By browsing our site, you agree to the terms of this and all our website policies - they apply to all visitors to our site however they may choose to interact with it.

If you are using our site lawfully, none of what we say below should give you any cause for concern - and it should not surprise you. By ensuring we can protect our site and if necessary, being able to take prompt and robust action against unscrupulous persons, we ensure that we protect you and your experience of our site. is a site operated by TopGrass (UK) Ltd ("we"). We are a limited company registered in England and Wales with registration number 5816948 and our registered office is: 

TopGrass (UK) Ltd, Unit 1, Camps Grange, Hoe Lane, Nazeing, Waltham Abbey, EN9 2RG. Our main trading address is Unit N, Old Station Yard, Marton, CV23 9RU. Our VAT number is 987441572. 

Prohibited uses 

We only consent to the lawful use of our site. This means you cannot use our site: 

  • In any way that breaches any applicable local, national, or international law or regulation. 
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. 
  • For the purpose of harming or attempting to harm minors in any way. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below). 
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). 
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 

As part of our agreement, you also agree: 

  • Not to reproduce, duplicate copy, or re-sell any part of our site in contravention of the provisions of our terms of website use
  • Not to access without authority, interfere with, damage, or disrupt: 
    • any part of our site; 
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or 
    • any equipment or network or software owned or used by any third party.

Interactive services 

We may from time to time provide interactive services on our site, including, without limitation, live chat. 

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered. 

We do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site. We are not under any obligation to oversee, monitor, or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards (see below), whether the service is moderated or not. 

Content standards 

These content standards apply to any and all material that you contribute to our site (“contributions”), and to any interactive services associated with it. 

We both agree that you will comply with the spirit and the letter of the following standards. These standards apply to the whole or any part of any content contribution you make. 

So, this means that your contributions must: 

  • be accurate (where they state facts) 
  • be genuinely held (where they state opinions) 
  • comply with applicable law in the UK and in any country from which they are posted. 

It also means that your contributions must not: 

  • contain any material which is defamatory of any person; 
  • contain any material which is obscene, offensive, hateful, or inflammatory;
  • promote sexually explicit material;
  • promote violence; 
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
  • infringe any copyright, database right, or trademark of any other person; 
  • be likely to deceive any person; 
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; 
  • promote any illegal activity; 
  • be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; 
  • be likely to harass, upset, embarrass, alarm, or annoy any other person; 
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person; 
  • give the impression that they emanate from us if this is not the case;
  • advocate, promote, or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 

Suspension and termination 

Where we detect a suspected breach of this policy by you, we will confirm at our discretion whether it is in fact a breach. If we conclude that you have breached the policy, we have the right to take whatever remedial or protective action that we reasonably consider is appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of our terms of website use which contains our consent to your lawful use of our site. This breach may result in us taking all or any of the following actions: 

  • immediate, temporary, or permanent withdrawal of your right to use our site; 
  • immediate, temporary, or permanent removal of any posting or material uploaded by you to our site; 
  • issue of a warning to you; 
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; 
  • further legal action against you; 
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

If we believe that we have to do any of the above, we exclude liability for any of those actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. 

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. Ideally, you should check this page from time to time as these changes will also be binding on you - although again, none of these changes should be worrying to you if you are acting lawfully. 

You should read this policy in conjunction with the other terms and policies referred to in it.